A field guide, not a megastore
The 5 Burrows is the online shop for individuals in Switzerland looking for the best selection of unmatched products.
Five burrows, five ways out
Snowboard, surf, skate, streetwear and outdoor gear under one roof. Each burrow of its own.
Off the board
The life around the gear.
Frequently asked questions
How do I place an order?
Once you've made your selection, add the desired item(s) to your shopping cart. In your cart, you'll find all the items you've added. Before clicking "checkout" and proceeding with payment to complete your order, please double-check your selected color, size, and quantity.
What happens after placing the order on the5burrows.com?
Shortly after placing your order, you will receive a confirmation email with your order number. You can track the status of your order under "Orders" in your customer account. We will also notify you and send you a tracking number in another email as soon as your package leaves our warehouse.
How can I cancel or change my order on the5burrows.com?
Please contact our customer service. Please note that cancellations are only possible before your order is processed for shipment.
How can I update my delivery address?
If you want to update your delivery address after you have already placed your order, please contact our customer service.
What should I do to make sure that the delivery runs well?
To guarantee a smooth and quick delivery, we recommend you to choose a delivery address where someone will be present to accept the parcel and provide a valid local phone number.
My delivery has gone missing or never arrived, what should I do?
Please reach out to our customer service team right away, and we'll take care of it!
What payment methods are available?
The payment methods available to you are shown at checkout, before you confirm your order.
What is 3-D Secure when paying with my credit card?
3-D Secure is an additional security step for online card payments. After you enter your card details, your bank handles the authentication: you are connected to your bank's website or to its app, where you confirm the payment with a code, a fingerprint or something similar. Once you are authenticated, your order is completed and you are redirected to the thank-you page of the5burrows.com.
How can I claim a warranty?
Each claim is inspected individually. Please contact our customer service with your order number.
How can I claim a defective product?
Please contact our customer service team with your order number, clear photos of the defect from all angles, and a brief description of the issue and how it occurred. We will have a look at the issue and assist you further.